Customer Support Specialist (Czech-speaking)

About UNIS Group

For 40 years, UNIS Group has been helping companies worldwide to keep their production processes running smoothly. We ensure that machines and systems operate reliably, preventing downtime.

With offices in the United Kingdom, Europe, Brazil and Germany, we have an international impact, but in Grou it remains personal. Here you will work with a close-knit team that takes initiative, communicates openly and takes responsibility. At UNIS, you will help companies worldwide to produce reliably and sustainably.

What will you be doing?

As a call centre agent in our office in Grou, you will be the voice of UNIS Group and help us grow. Your tasks will include:

• Outbound calling: you will approach potential industrial customers to present our products and services

• Needs analysis: you will listen actively to understand customer needs and identify commercial opportunities

• Scheduling appointments: you will make appointments for our sales team

• CRM management: you will accurately process the results of calls and customer information in our CRM system

• Market and customer research: you will identify and qualify new target groups and decision-makers within relevant sectors.

  What We Offer You

• A full-time position (32 - 38 hours per week) with competitive employment benefits at an international service organization

• Collegiality, an informal work atmosphere, and room for personal input

• A high degree of independence and responsibility

• The opportunity to work at one of the largest international companies in Friesland

• A competitive salary and a comprehensive pension plan with no employee contribution

• Flexibility to plan your working hours between 07:00 and 18:00

• 25 vacation days for a full-time position, with the option to earn additional time off for overtime, which can be discussed with your manager for use on, for example, a summer day

• A travel expense reimbursement of €0.23 per kilometer

• The opportunity to have lunch in the company restaurant for a small fee, including fresh smoothies, a daily changing hot dish prepared by our chef

• Opportunities for training and education for personal development

• An active staff association organizing outings 3 to 4 times a year and a monthly Friday afternoon gathering.

What you bring?

• Experience or strong interest in industrial/production-related environments (an advantage)

• Technical interest

• Native-level proficiency in the Czech language

• Proficiency in Dutch or English

• Strong communication and social skills as well as a team-oriented, customer-focused approach to work

• Self-motivation, flexibility and sales drive

• Proficiency in MS Office (Word, Excel, Outlook).

If you are interested in this position, we look forward to receiving your application. If you have any questions, please contact Rachel Kooistra at +31 566 624 462 or send an email to recruitment@unisgroup.com.