Head of Inside Sales - Grou (NL)

Are you an experienced leader with excellent commercial skills?

The Head of Inside Sales leads the inside sales departments at the Grou location as well as the (remote) teams across Europe. You are fully responsible for efficiently organizing, planning and optimizing the inside sales operation, with a clear focus on sales, telemarketing and order acquisition.

The inside sales organization plays a crucial role throughout the entire commercial and operational process: from initial customer contact and acquisition to order processing, planning and delivery. You ensure clear oversight, optimal staffing, a manageable workload and a proactive way of working, enabling opportunities to be maximized and customers to be served professionally and on time.

What will you do?

• Lead multiple inside sales teams in the Netherlands and across Europe, ensuring effective planning, staffing levels and workload distribution between countries.

• Drive a commercially focused inside sales organization: in addition to order processing, the emphasis is on telemarketing, upselling, cross-selling and revenue generation.

• Work closely with the Outside Sales Manager to follow up on commercial opportunities and align sales strategies.

• Develop and implement new procedures, working methods, targets and commercial practices, and ensure their consistent execution.

• Identify bottlenecks in processes, capacity and collaboration, and resolve them in a structured and sustainable manner.

• Coach and develop employees towards professional maturity and commercial effectiveness.

• Lead the implementation and optimization of HubSpot as the CRM system, ensuring data-driven usage across the team.

• Develop and monitor a KPI dashboard together with management and report periodically on performance, progress and commercial results.

• Analyze data and market developments and translate insights into concrete actions and improvements.

• Identify market opportunities and risks and initiate actions to increase revenue and customer satisfaction.

• Report on progress, results and improvement initiatives to the CEO and the management team.

What do we ask of you?

• You have a strong commercial and sales-driven profile and know how to motivate teams to actively generate sales.

• You have proven experience leading teams, preferably in an international and commercial environment.

• You are analytically strong and able to translate data, trends and KPIs into actionable insights.

• You work in a structured manner, maintain oversight and are capable of managing multiple countries, teams and processes simultaneously.

• You are decisive, willing to intervene when necessary and address bottlenecks directly.

• You are proactive, results-oriented and able to inspire others to work in the same way.

• You have excellent communication skills and can effectively lead people through change.

• You are fluent in Dutch and English; an additional language is a strong advantage.

• Experience with CRM systems (preferably HubSpot) is a significant plus.

Who are we?

UNIS Group is an international partner in ensuring service continuity within industrial production processes. We specialize in repairing electronic modules, preventing failures, providing maintenance advice, and extending the lifespan of existing electronic equipment. Our objective is to minimize disruption caused by breakdowns and to keep production processes operating as efficiently as possible.

By carrying out high-quality repairs and preventive services, we reduce downtime in a sustainable manner. Over the past 40 years, this approach has enabled us to grow into one of the leading service providers in the field of industrial electronics.

From our headquarters in Grou and our specialized locations across Europe, Central and South America, we support local customers and markets worldwide. Through our global presence, combined with decades of expertise and experience, we assist companies around the world in maintaining and optimizing their industrial processes.

What do we offer

• A varied full-time position (38 hours) within a close-knit team.

• An organization that values collegiality, an informal work atmosphere, and room for personal input.

• Flexibility to plan your working hours between 07:00 and 18:00.

• A competitive salary and a comprehensive pension plan with no employee contribution.

• 25 vacation days for a full-time position, with the option to earn additional time off for overtime, which can be arranged with your manager for use on, for example, a summer day.

• A travel expense reimbursement of €0.23 per kilometer.

• The opportunity to have lunch in the company restaurant for a small fee, including fresh smoothies, a daily changing hot meal prepared by our chef.

• An active staff association organizing outings 3 to 4 times a year and a monthly Friday afternoon gathering.